This is a small book with two very big ideas - operational definitions and the ladder of abstraction.
These simple concepts have the power to transform the effectiveness of your communication. What is remarkable is not that these ideas are within the grasp of most 8 year olds (which is why the book does not need to be big), but that one might graduate from the world’s top business schools without ever learning either of them.
Some participants tell us that these are among the best ideas in the whole Leadership for Transformation programme. Certainly we see the marked effect on the language which clients use and this drives forward their problem solving capability and improves communication all-round. Incredibly, these two concepts may be two of the best kept secrets in western civilization!
As usual we aim to fully engage the reader using multi-touch features combining video, exercises, thinking points and examples to get the message across.
Spend an hour studying this book and you will hear language differently. Soon is not a time. Some is not a number.
