Implementing improvement in any organisation requires a step-by-step approach and this is certainly true for the enormous challenges of implementing Total Quality Management into any organisation. This practical and entertaining book likes it in scale to eating an elephant, needing to be divided into manageable ëslicesí. John Gilbert details 95 self contained topics or ëslicesí which are essential for the successful introduction of Total Quality Management.
Readership: Students and organisations practising or introducing total quality management.
